Welcome to Maese. By using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Custom Commissions and Made-to-Order Items

• All furniture pieces are handcrafted and made-to-order based on your specifications.
• Custom commissions require detailed communication and design approval before production begins.
• Because each piece is unique, slight variations in color, texture, and dimensions may occur and are considered part of the handcrafted nature of the product.
• Production timelines will be communicated at the time of order and may vary depending on the complexity of the project and material availability.

2. Ordering and Payment

• Orders can be placed through our website or by direct inquiry.
• Full or partial payment may be required before production begins, depending on the project.

3. Shipping and Delivery

• Shipping is available within the EU.
• Shipping costs and delivery timelines will be provided at the time of order.
• We are not responsible for delays caused by carriers or unforeseen circumstances.
• Please inspect your order upon delivery and report any damage or issues within 48 hours.

4. Returns and Cancellations

• Due to the custom nature of our products, all sales are final.
• Cancellations are only accepted before production begins and must be communicated in writing.
• If you receive a damaged or defective item, please contact us immediately to discuss resolution options.

5. Intellectual Property

• All designs, images, and content on this website are the property of Maese and may not be used without permission.

6. Limitation of Liability

• Maese is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
• Our liability for any claim related to our products is limited to the purchase price paid.

7. Contact

• For questions or concerns regarding your order or these terms, please contact us at info@maesemesa.com