Shipping

• We offer shipping within the EU for both custom and collection pieces.
• Shipping costs and estimated delivery times are dependent on the piece and will be provided at the time of order confirmation.
• Please note that all pieces are handcrafted and made-to-order, so production times vary depending on the complexity of the project and material availability.
• While we strive to meet estimated delivery dates, delays caused by carriers or unforeseen circumstances are not beyond our control.
• Upon delivery, please inspect your order immediately. If you notice any damage or issues, report them to us within 48 hours for prompt assistance.

Returns and Cancellations

• Due to the custom nature of our furniture, all sales are final.
• Cancellations are only accepted before production begins and must be submitted in writing.
• If your order arrives damaged or defective, please contact us immediately. We will work with you to find a suitable resolution, which may include repair, replacement, or other options depending on the situation.

Contact

• For questions or concerns regarding shipping or returns, please contact us at info@maesemesa.com